Introducing Queue Control Console

Queue Control Console is a web-based solution that allows automated actions to be performed on selected queues, including the issuance of tickets. Schedules can be run at specific intervals and/or specific times. Queue Control Console lets you create system handlers (such as move unticketed PNRs or send emails) or Robotic Ticketing handlers, which allows you to automate part of your ticketing operations by creating rules for how and when tickets are issued.

Note: Queue Control Console Lite users have access to the Move to Queue and Remove from Queue handlers only. For access to additional handlers please contact your Travelport Account Manager.

Server-based robotics

No need to set up a workstation for robotics. Travelport Queue Control Console is fully server based and uses web services to communicate with Travelport.

Peace of mind

Travelport Queue Control Console gives you full access to logs and other data that shows all system actions.

Queue Control Console can be set up to monitor one or more queues for booking files to be actioned. The booking files can be sent through a criteria engine that allows only booking files that meet specific requirements (such as all fares guaranteed or no infant passengers) to be actioned.

Designed so you can log-in from anywhere, at any time

  • The console is easily accessed over a secure website with assigned credentials.

  • Your administrator or other users simply need Internet access and a common Web browser, such as Internet Explorer, Google Chrome or Firefox.

  • There is no dependence on a particular system or travel agency desktop.

  • The solution is optimized for mobile devices, including tablets.

  • It is not necessary to download any applications onto your users’ devices.

  • It doesn’t matter how bookings are placed onto a queue for action.

Rich Features - Performing Every Task

  • Standard commands can be added to bookings to increase automation.

  • Notes, activities and action events can be automated for booking files on queue.

  • Issue tickets and machine interface records (MIR) and print itineraries.

  • GDS commands can be executed against a booking.

  • End booking saves changes to booking file.

  • Booking files can be automatically removed and added into specific queues, including category/date range and pseudo city codes (PCC).

  • The retention segment can add a text remarks segment to a booking file.

  • The flexible framework is extendable so extra custom handlers can be added.

  • Log entries enable systematic review of all actions and schedules performed, and indicate errors, warnings and information pertaining to active actions.